Tourism Management

SIT30116 Certificate III in Tourism

(CRICOS Course Code 092092G)

A practical course for those who wish to embark on a career path into the global world of travel and tourism. Study this course and gain a range of valuable practical skills and knowledge on how to provide travel advice, work with your clients, manage itineraries, research industry trends, prepare quotations and process bookings. You will also gain hands-on training in the most widely-used reservations systems such Amadeus which will prepare you to enter the exciting world of travel and tourism.

Entry Requirements

Students wishing to study this qualification at SBTA
must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.

Course Content

The qualification requires the completion of 15 units of competency which includes 4 core and 11 electives.

Core units

  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
  • SITTIND001 Source and use information on the tourism and travel industry

Elective Units

  • SITTTSL001 Operate online information systems
  • SITTTSL002 Access and interpret product information
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITXCCS002 Provide visitor information
  • SITTTSL011 Source airfares for domestic flights
  • BSBCMM211 Apply communication skills

Course duration

52 weeks which is made up of 40 contact weeks plus 12 weeks of holiday breaks

Interested in our courses?

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SIT50116 Diploma of Travel & Tourism Management

(CRICOS Course Code 092093F)

Our course will prepare you for a dynamic career in the Travel and Tourism Management industry. Studying this course which will expose you to business and finance operations, knowledge about relevant regulations and legislations, travel and tourism practices, work in a diverse industry, lead your teams and learn how to manage and coordinate travel and tourism operations.

Entry Requirements

Students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
  • Must have successfully completed SIT30116 Certificate III in Tourism

Course Content

The qualification requires the completion of 23 units of competency which includes 12 core and 11 electives.

Core units

  • SITTIND001 Source and use information on the tourism and travel industry
  • BSBTWK501 Lead diversity and inclusion
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXCCS007 Enhance customer service experiences
  • SITXCOM005 Manage conflict
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations
  • SITXMGT002 Establish and conduct business relationships
  • SITXWHS003 Implement and monitor work health and safety practices

Elective Units

  • SITTTSL011 Source airfares for domestic flights
  • SITTTSL012 Construct normal international airfares
  • SITTTSL013 Construct promotional international airfares
  • SITXHRM002 Roster staff
  • SITTTSL002 Access and interpret product information
  • SITTTSL004 Provide advice on Australian destinations
  • SITXMPR003 Plan and implement sales activities
  • SITXCCS002 Provide visitor information
  • SITTTSL009 Process travel-related documentation
  • SITTTSL006 Prepare quotations
  • BSBWRT401 Write complex documents

Course duration

52 weeks which is made up of 40 contact weeks plus 12
weeks of holiday breaks

Interested in our courses?

Click the button below to get a free quote.

SIT60116 Advanced Diploma of Travel and Tourism Management

(CRICOS Course Code 092094E)

Designed for those seeking senior management roles in the travel and tourism industry, you will gain extensive industry knowledge, wide-ranging managerial skills and the ability to make effective strategic decisions. Areas of focus include developing and implementing marketing strategies, business planning, product development, international marketing, sourcing and preparing information for clients and managing work groups.

Entry Requirements

Students wishing to study this qualification at SBTA must demonstrate the following requirements:

  • Must be minimum of 18 years of age;
  • Have satisfactorily completed Australian Year 12 or overseas equivalent school qualifications;
  • Minimum score of upper intermediate level of English such as: IELTS 5.5, or equivalent or an English proficiency of upper intermediate level or above from any NEAS accredited ELICOS provider.
  • Must have successfully completed SIT50116 Diploma of Travel  and Tourism Management

Course Content

The qualification requires the completion of 27 units of competency which includes 17 core and 10 electives.

Core units

  • BSBTWK501 Lead diversity and inclusion
  • BSBOPS601 Develop and implement business plans
  • BSBOPS504 Manage business risk
  • BSBWRT401 Write complex documents
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTPPD008 Develop tourism products
  • SITXCCS007 Enhance customer service experiences
  • SITXCCS008 Develop and manage quality customer service practices
  • SITXFIN002 Interpret financial information
  • SITXFIN003 Manage finances within a budget
  • SITXFIN004 Prepare and monitor budgets
  • SITXGLC001 Research and comply with regulatory requirements
  • SITXHRM003 Lead and manage people
  • SITXMGT001 Monitor work operations Diploma
  • SITXMGT002 Establish and conduct business relationships
  • SITXMPR007 Develop and implement marketing strategies
  • SITXWHS004 Establish and maintain a work health and safety system

Elective Units

  • SITTTSL002 Access and interpret product information
  • SITTTSL004 Provide advice on Australian destinations
  • SITXCCS002 Provide visitor information
  • SITTTSL006 Prepare quotations
  • SITTTSL007 Process reservations
  • SITTTSL011 Source airfares for domestic flights
  • SITTTSL008 Process travel-related documentation
  • SITXFIN005 Manage physical assets
  • BSBMKG625  Implement and manage international marketing programs
  • BSBCMM511 Communicate with influence

Course duration

52 weeks which is made up of 40 contact weeks plus 12
weeks of holiday breaks

Course location

Level 2 & Level 6 401 Sussex Street, Sydney NSW 2000

Study Mode

Minimum of 20 hours per week

Third Parties (Education Agents)

SBTA has a range of written agreements with education agents who provide only recruitment services on its behalf. Please note that all training, assessment, support services, issuing of AQF certification and any other support services are provided by SBTA.

All courses are subject to change without notice and courses are offered subject to availability.

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